Privacy Policy

1. Who We Are — The Responsible Party

The entity responsible for the collection and processing of your personal information is:

2. What Personal Information We Collect

Depending on your relationship with us, we may collect the following categories of personal information:

From clients, customers and prospective customers:

• Full name and identity or passport number
• Company name and registration number
• Contact details: email address, telephone number, physical and postal address
• VAT and customs registration numbers
• Shipping and cargo details, including commodity descriptions, values and country of origin
• Banking and payment information (for invoicing and settlement purposes)
• Import and export documentation as required by SARS Customs and Excise

From website visitors:

• Name and email address submitted via contact or enquiry forms
• IP address and browser type (collected automatically via cookies and server logs)
• Pages visited and time spent on the website

From employees and job applicants:

• Personal details including full name, identity number, date of birth and contact information
• Employment history, qualifications and references
• Banking details and tax information
• Emergency contact details

3. How We Collect Your Personal Information

We collect personal information directly from you in the following ways:

• When you complete a contact, quotation or enquiry form on our website
• When you enter into a commercial agreement with us for freight, customs or logistics services
• When you correspond with us by email, telephone or in writing
• When you apply for a position of employment with us
• Through the automatic collection of data when you browse our website (cookies and analytics)

Where personal information is collected from a source other than you directly, we will inform you of that source.

4. Why We Collect and Process Your Personal Information

We collect and process your personal information only for the following specific, explicitly defined and lawful purposes:

• To provide freight forwarding, customs clearing, sea freight, air freight, road freight, warehousing, courier and project cargo services to you
• To prepare, submit and maintain customs declarations and related documentation as required by the Customs and Excise Act 91 of 1964
• To communicate with you about your shipments, enquiries and service requirements
• To prepare and issue invoices and process payments
• To comply with our legal and regulatory obligations, including obligations to SARS, the FIC (Financial Intelligence Centre), and other statutory bodies
• To respond to enquiries submitted via our website or email
• To manage employment and HR functions where you are an employee or applicant
• To improve our website and monitor its usage through analytics
• To send marketing and service communications to you where you have given your consent or where we have a legitimate interest to do so

5. Legal Basis for Processing

We process your personal information on one or more of the following lawful grounds as contemplated in section 11 of POPIA:

• Consent: Where you have voluntarily provided consent for a specific purpose
• Contractual necessity: Where processing is required to perform our obligations under a contract with you
• Legal obligation: Where processing is required to comply with applicable laws and regulations (including customs, tax and anti-money laundering legislation)
• Legitimate interest: Where processing is necessary for a legitimate business interest, provided that such interest does not override your right to privacy

6. Who We Share Your Personal Information With

We do not sell your personal information. We may share your personal information with the following third parties, only to the extent necessary for the purpose for which it was collected:

• SARS (South African Revenue Service) — for customs declarations and tax compliance
• Financial Intelligence Centre (FIC) — for KYC/AML compliance obligations
• Shipping lines, airlines and transport operators — for the fulfilment of your freight services
• Port and terminal operators — for the handling of cargo at port
• Overseas agents and freight partners — to manage the origin or destination leg of international shipments
• Banks and payment service providers — for invoicing, collections and payments
• IT service providers and software platforms — including our customs and freight management systems
• Legal and professional advisors — where required for legal or regulatory purposes

All third parties who receive your personal information are required to handle it in accordance with POPIA and any applicable confidentiality obligations.

7. Cross-Border Transfer of Personal Information

Given the international nature of freight forwarding, your personal information may need to be transferred to recipients in countries outside South Africa — for example, to overseas agents handling the origin or destination portion of a shipment. Where this occurs, we will ensure that such transfers comply with section 72 of POPIA and that the recipient country provides an adequate level of protection for your personal information, or that appropriate safeguards are in place.

8. How Long We Keep Your Personal Information

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. The following minimum retention periods apply:

• Customs and import/export records: 5 years, as required by the Customs and Excise Act
• Financial and invoicing records: 5 years, as required by the Income Tax Act and the Companies Act
• KYC and client onboarding records: 5 years from the end of the business relationship, as required by the Financial Intelligence Centre Act
• Employee records: 3 years after termination of employment, or longer where required by law
• Website enquiry data: 12 months, unless a business relationship results from the enquiry

9. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use the following types of cookies:

• Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the website (e.g. Google Analytics). These are only activated with your consent.
• Marketing cookies: Used to deliver relevant content. These are only activated with your consent.

You may control cookie preferences through your browser settings or any cookie consent tool displayed on our website. Disabling certain cookies may affect website functionality.

10. How We Protect Your Personal Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Restricted access to personal information on a need-to-know basis
• Password protection and access controls on all systems containing personal information
• Secure email and encrypted communication channels where appropriate
• Regular security awareness training for staff
• Physical security measures at our premises

While we take all reasonable precautions, no electronic transmission over the internet is entirely secure. We cannot guarantee the absolute security of information transmitted to us via the internet.

11. Your Rights as a Data Subject

In terms of section 5 of POPIA, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our Information Officer using the details below.

12. Data Breach Notification

In the event of a security compromise affecting your personal information, we will notify you and the Information Regulator as required by section 22 of POPIA, as soon as reasonably possible after we become aware of the breach.

13. Direct Marketing

We may use your contact details to send you information about our services, industry news or promotions where you have provided consent or where we have a legitimate interest to do so. You may opt out of receiving such communications at any time by contacting us at the details below or by using the unsubscribe link in any marketing email.

14. Children's Personal Information

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child's personal information has been collected by us, please contact us immediately and we will take steps to delete such information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.